Política de reembolso

At WeCustom.it, we’re committed to providing a comfortable shopping experience.

Please note, the following items are non-returnable and non-refundable:

· Personalised or customised items, including products made to order using your provided details or pet’s photo

· Sale or clearance items

· Gift cards and vouchers

Excluding the items above, if you are not completely satisfied with your purchase, you may request a return or exchange within 24 hours of receiving your order. Please contact us first at info@exsito.it or hiqualityonboard@gmail.com  before sending anything back.

Return & Exchange Conditions:

· All return items must include original packaging, tags, and must be in brand new condition.

· All returns must include a return form, which can be obtained by contacting our customer service team.

· Returns must be made within 24 hours from the receipt of the item.

· Items that have been used, altered, washed or damaged will not be accepted for return or exchange.

 

General Return Process:

· Contact our customer service team to initiate a return request and receive a return form.

· Fill out the return form and include it with your return package.

· Pack the item securely, and include any accessories, tags, and original packaging.

· Ship the item back to us using a trackable shipping method.

 

Return Charge:

· The customer is responsible for all shipping charges related to returns or exchanges, unless the item received was damaged or defective.